Every order is a priority! Wahoo Fitness© has partnered with the best in the courier industry, therefore our whole operation is geared towards getting your order out the door and to your doorstep as soon as you can say Wahoo Fitness©. Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and on us having received your correct delivery and contact details.
Please Note – Wahoo Fitness ships from numerous distribution warehouses, so you may receive multiple tracking numbers & packages.
Once an order is placed and processed, you will receive an email from the Wahoo Fitness team, stipulating the relevant tracking information.
We either use MDS or RAM hand to hand couriers and all waybill number(s) and tracking link(s) will be sent, so you as customer, can track the progress of your package(s).
If you have any queries or questions regarding the courier, delivery or status, please contact email@example.com
Please note that processing of your order will commence only once confirmation of full payment for your order has been received by Wahoo Fitness.
Payment can be made in one of two ways:
Credit card payments via PayFast: One of the most convenient and widely used online payment methods. Accepts Visa and MasterCard.
At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled. If authorization is obtained, your card will only be billed once your order has been packed and shipped.At the time of placing the order, the transaction details are presented to the bank and authorization is obtained for the invoiced amount. If such authorization is not obtained, the order will be cancelled. If authorization is obtained, your card will only be billed once your order has been packed and shipped.
Bank deposits & Electronic Funds Transfer: If you select the “internet payment” button, Wahoo Fitness’s bank account details are then listed. Order processing is subject to the following rules:
- The exact amount must be paid in full; send proof of payment to firstname.lastname@example.org
- The payment must be identifiable by providing the order number and your surname in the reference section of the deposit slip or on the electronic transfer;
No transfers from ATMs will be accepted; Cheque deposits are subject to a clearing period; Only electronic funds transfers from within the South African borders will be accepted; and Your order will be cancelled if you choose to pay by bank deposit and the amount due is not reflected in Wahoo Fitness’ account within 5 business days. Upon checking out your order, you have the option of choosing free door to door delivery or collection at our warehouse;
Delivery time depends on the size of the items ordered and it also depends on your location; outlying areas will take longer to be delivered. Once your order is handed over to the couriers, it is no longer Wahoo Fitness’ property or responsibility. Wahoo Fitness will not be held liable for any damage or lost parcels.
Please note that orders placed over public holidays and weekends may incur a slight delay in shipping time
Option to Collect
You are more than welcome to choose the option to come and collect your order from our Wahoo Fitness warehouse. Please note that we do not stock all the brands advertised at our warehouse in Pretoria and goods are shipped from various distribution warehouses all over the county.
Collections may only happen when an email from the Wahoo Fitness team is received stating that the order has been processed and the order is ready to be collected.
No collection(s) will be allowed until you have received such notification.
Note that upon collection, you must produce the order reference number and if you are collecting on behalf of someone else, this must be confirmed in writing with the processing team.
We are happy to do an exchange / or return within two weeks after the date of purchase, given that the item is still in its original packaging and 100% original condition. No exchanges/returns can be done on items already used and removed from packaging. Specific to clothing items – any/all tags must be kept attached to item – if removed, we cannot accept back for return / exchange.
The shipping fee for the items to be returned to the distribution warehouse and the replacement units to the client, will be for the client’s account.
A 20% handling fee will also be payable on the item to be exchanged. The client is more than welcome to use their own courier to return the item where it is possible, and can just pay the 20% handling fee into Wahoo Fitness’ account.
Send an email to email@example.com for further information as different distributors have different policies with concerns to the drop and collect of items.
Please note that no exchanges or refunds will be done on clearance items.
Please note that if an order needs to be refunded, that the refund payment will happen via EFT only – you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately no refunds will be processed to credit cards (via Payfast). Only EFT.
Please note that if original payment was made via Credit Card, InstantEFT, Zapper or Snapscan, the transaction fees will not be refunded for orders over R 5000.00
Website and e-mail address:
Visit us on the world wide web at https://www.wahoofitness.co.za
Email us at: firstname.lastname@example.org
Contact no: Office – 087 654 1940
Wahoo Fitness looks forward to doing business with you!